Our motto is "Your tiny treasure, our greatest pleasure" and we take it seriously. We create each order from the moment we receive the order! And more importantly we want the package delivered to you in excellent condition. Therefore we aim to deliver each package within 5 working days from the date of order.
Each product is thoroughly inspected and then dispatched. We dispatch Monday-Fridays (not Saturdays, Sundays or Bank Holidays). Depending on the size of your item it will be dispatched with Royal Mail or a courier. You will be provided with a tracking number in order to check the progress. Rainbow Angels will not be held responsible for delays incurred by Royal Mail or the courier, as any delays of theirs are out of our control.
RETURN & EXCHANGE POLICY
Using our website WWW.RAINBOW-ANGELS.COM indicates that you accept the terms below regardless of whether you choose to register with us or not. Using our website means that you accept these terms regardless of whether you order from us or not. If you do not accept these terms, please do not use our website.
Our contact details are as follows:
General email: email@example.com
Telephone number: 07904 788652
You will be able to access most areas of our website without registering your details with us. However some areas of this website are only available if you register your details with us.
We may revise our terms and conditions at any time. You should always review our terms and conditions when placing an order as our terms and conditions are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use our website.
Placing your order
You will be able to place an order through our online check-out process. As part of our check-out process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered.
Our acceptance of an order takes place when we dispatch the order. We will send you an email confirmation by email. When we dispatch the order the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.
We may refuse to accept an order:
(a) where a product is not available;
(b) when we cannot obtain authorization for your payment;
(c) if there has been an error in the displayed pricing or description of the product; or
(d) if you do not meet any eligibility criteria set out in our terms and conditions.
Where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure shown elsewhere on our website.
Cancellation and Returns Policy
We gladly accept returns and exchanges, for any returns please contact us within 14 days of delivery.
Items to be returned to be received back within: 30 days of delivery.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, we cannot accept returns for:
Custom or personalised orders
Conditions of return
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
If you wish to cancel your order:
(a) you can notify us by email to firstname.lastname@example.org before we have dispatched the items to you; or
(b) where goods have already been dispatched to you, by returning goods to us in accordance with clause below.
You can return items you have ordered from us for any reason at any time within 30 days of receipt for a full refund or exchange. The costs of returning items to us shall be borne by you.
Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required.
The rights to return the items to us as referred to in the above clause will not apply in the following circumstances: - in the event that the item has been used to any products that we have made or personalized specifically for you
The provisions of this clause do not affect your statutory rights.
You are permitted to print and download extracts from this Website for your own use on the following basis:
(a) no documents or related graphics on this Website are modified in any way;
(b) no graphics on this Website are used separately from accompanying text; and
(c) any of our copyright and trade mark notices and this permission notice appear in all copies.
Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from this Website other than in accordance with clause above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.
Subject to clause above, no part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission. Any rights not expressly granted in these terms are reserved.
In order to register with us you must be over 18 years old. Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately. We may suspend/cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.
While we endeavor to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. Products or material on our website may be out of date or merely represent examples of previous products created, we make no commitment to update such material. Should you wish to have something similar please do contact us.
The material on this Website is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.
We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with our website in any way or in connection with the use, inability to use or the results of use of this website, any websites linked to our website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing our website or your downloading of any material from our website or any websites linked to our website.
Nothing in these terms and conditions shall exclude or limit our liability for (a) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (b) fraud; (c) misrepresentation as to a fundamental matter; or (d) any liability which cannot be excluded or limited under applicable law.
If your use of material on our website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.
You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of our website, or the use by any other person using your registration details.
Governing Law and Jurisdiction
These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.
We do not warrant that materials/items for sale on our website are appropriate or available for use outside the United Kingdom. It is prohibited to access our website from territories where its contents are illegal or unlawful. If you access our website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.
You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions
If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect. Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999.